​Terms & Conditions 

​Booking & Deposits

A non-refundable deposit is required for all hair extension fitting and maintenance appointments. This ensures your time is dedicated solely to your transformation and secures your premium hair order.

​Cancellation & Rescheduling

 Please provide at least 24 hours' notice for any appointment changes. Within the 24-hour window, the booking system automatically locks and changes can no longer be made online. If you are unable to proceed with your appointment after this point, the deposit/service fee will be forfeited. We cannot accept cancellation or rescheduling requests via message or social media to bypass this window. To schedule a new appointment, please use the online booking system to select a new date and pay the fee/deposit again.

​Refund Policy

Due to the bespoke nature of hair extensions and the hygiene requirements of the hair, we do not offer refunds once the hair has been fitted. We are committed to your satisfaction; if you have any concerns, please contact us within 7 days for a complimentary check-up and adjustment.